Last updated: 8 March 2026
1. About This Policy
HaiSupport is committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, store, and disclose personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the NDIS Privacy Principles.
2. Information We Collect
We may collect the following information:
– Personal details: full name, address, phone number, email, date of birth, and emergency contacts.
– Support needs: health information, care requirements, NDIS plan details, goals, and preferences.
– Booking information: appointment dates, times, service history, scheduling data.
– Account information: login details, user ID, and booking history for logged‑in users.
3. How We Use Your Information
– To provide, schedule, and manage home care services.
– To process bookings, rescheduling, cancellations, and service adjustments.
– To issue invoices, process payments, and manage NDIS claims.
– To communicate with you about your services, bookings, and important updates.
– To comply with legal, regulatory, and NDIS compliance obligations.
– To improve our services, website, and booking system.
4. Disclosure of Information
We may share your information only with:
– Authorised HaiSupport staff and care workers.
– NDIS planners, plan managers, and support coordinators (with your consent).
– IT service providers, payment processors, and professional advisors are bound by confidentiality.
– Authorities where required by law or to protect health and safety.
5. Data Security
We use secure storage, access controls, and encryption to protect personal information from unauthorised access, loss, or misuse. We retain information only as long as required for service delivery and legal obligations.
6. Your Rights
You may:
– Request access to the personal information we hold about you.
– Request correction of inaccurate or incomplete information.
– Request deletion of your information (where legally permitted).
– Opt out of non‑essential communications.
To exercise these rights, contact us at info@haisupport.com.au.
7. Home Care Client Documentation
All home care clients receive a formal two‑copy printed Service Agreement that includes confidentiality and privacy obligations. Signed agreements are securely stored and retained as required.
8. Cookies & Website Data
Our website may use anonymous analytics data to improve performance. We do not use cookies to collect sensitive personal information without consent.
9. Changes to This Policy
We may update this policy periodically. The latest version will be available on our website.